Return & Refund Policy

Every basket is built by hand, one at a time, for one person. No algorithm, no assembly line, no warehouse in Ohio. Because of that, all sales are final — no refunds, returns, or exchanges on gift baskets, gift boxes, or shop items.

If something inside isn't quite your taste, pass it along. A good gift rarely stays put anyway.

If something arrives damaged

We'll replace it.

Email contact@biggestlittlebaskets.com within three days of delivery, subject line Damaged Item. Include one photo of the item and one of the shipping box — our carrier requires both to file a claim, and they're immune to our charm without them.

Three days, two photos. That's all we ask.

Corporate & custom orders

Custom work starts the moment you say yes. We source the pieces, hold the inventory, and begin curating — often weeks before anything ships.

As such, corporate and custom orders require a non-refundable 30% deposit to reserve your place on the calendar. It goes straight into your order, not into a void. If plans change, we'll do what we can to move dates, but the deposit stays with the work it's already funded.

Quantity changes are welcome up to 14 days before delivery. And if someone gets added to the list after that, tell us anyway — we'll do everything we can to make room. Somebody always gets added to the list.

The balance is due before shipping or delivery.

Anything else

Questions, concerns, or something we haven't covered here — email us. A real person reads it, and we'd rather hear it from you than read it later.