Shipping & Delivery
Local Delivery
We currently offer local delivery within the Reno, Nevada area, approximately 20 miles from our location, for a $15 delivery fee per address.
Local delivery is a wonderful option for gift baskets, gift boxes, and select local orders that need to arrive with a little extra care. Please make sure the delivery address is accurate and complete before placing your order.
Standard Shipping
We ship to the contiguous United States for a flat $9.99 standard shipping fee.
This applies to eligible decor items, individual curated gift items, gift boxes, gift baskets, and select floral arrangements.
Free Shipping + Complimentary Local Delivery
Orders over $275 qualify for free standard shipping or complimentary local delivery when eligible.
Premade Floral Arrangement Shipping
Our custom premade floral arrangements ship directly from our trusted partner vendor. This helps us offer a wider selection of ready-to-gift floral pieces while making sure each arrangement is packed appropriately for transit.
Because these arrangements ship separately from partner inventory, they may arrive in a separate shipment from other items in your order. Processing and transit times may vary slightly depending on the arrangement, availability, and destination.
Rush Shipping
Need your gift to arrive sooner? We offer a rush shipping option for an additional $50 when available. This covers moving your order to the front of the production line, not the carrier's fee.
For express delivery of two days or less, shipping is billed at actual carrier cost, calculated by our team for your specific order and destination. Weight, size, and how far it's going all move that number, so please reach out before you place the order and we'll give you a real figure rather than a guess.
Rush availability may depend on the item, order size, destination, and current production or packing schedule. For custom gifts, large orders, or specialty items, we recommend reaching out first so we can confirm the best timeline.
Processing Times
If a ship date is not selected or requested at checkout, orders typically ship within 3–4 business days from the date of purchase.
In November and December, plan on 5–7 business days. Everything is still made by hand, and there are simply more hands' worth of it during the holidays. Order early and you'll never notice the difference.
Large custom orders, specialty gifts, corporate orders, and more detailed gift baskets and boxes may require additional processing time depending on the size, complexity, product availability, and final presentation.
Corporate orders scale with their size. Fifteen baskets is a different week than fifty. We'll give you a firm timeline when we confirm your order, and we'd rather quote you honestly than quote you fast.
Tracking Information
Once your order ships, tracking information will be provided so you can follow the delivery and know when to keep an eye out.
If your order includes multiple items or a premade floral arrangement shipping from our partner vendor, you may receive more than one tracking number.
Weather & Carrier Delays
Once your order leaves our hands, it's in the carrier's — and the carrier answers to the weather. Snow over the Sierra, ice storms, fog, and the general chaos of late December can all slow a package down, and none of it is something we can hurry along.
We'll always help you track it, and we'll always answer the email. We can build you a beautiful basket or gift box, but we cannot negotiate with the jet stream.
Delivery Responsibility
Once an order is marked as delivered by the carrier, responsibility for the package is released. We are not responsible for stolen packages, packages left unattended, weather exposure after delivery, or orders delivered to an incorrect address provided at checkout.
Please double-check all shipping details before completing your purchase, especially when sending gifts. We are very good at creating thoughtful baskets and boxes, but sadly, we cannot reroute a package once it is already on its way.
Incorrect or Incomplete Addresses
If an address is entered incorrectly — it happens more often than you'd think, usually the sender's own address — or is missing important details such as an apartment, suite, gate code, business name, or recipient information, the order may be delayed, returned, or delivered incorrectly.
Additional shipping fees may apply if an order needs to be reshipped due to an incorrect or incomplete address provided at checkout.
A Note About Gift Timing
If you are sending a gift for a specific date, we recommend ordering as early as possible. We will always do our best to meet requested timing, but carrier delays, weather, holidays, and address issues can affect delivery once a package leaves our hands.
For time-sensitive gifts, local delivery or rush shipping may be the best option when available.